Operations Executive

Retail Active

Full time, Permanent

Working: Monday to Friday, 35 hours per week

Salary: £22,500 - £24,000 per annum + annual company bonus

Location: Head Office, Winnersh Triangle - RG41 5TP

Are you a strong communicator?

Do you want to make a role your own?

The purpose of this role is to own, manage & evolve all operational processes within the Operations Team supporting delivery of our brand standards and customer experience audits. The Operations Executive is responsible for maintaining and delivering as well as evolving all existing internal and client processes to ensure best in class delivery.

You will be responsible for:

• Effectively manage workload, working towards clear goals & targets
• Forward plan for clients and exchange relevant communication with colleagues and clients to ensure requests are delivered and targets met
• Shopper Sign up and communications as required
• Client reporting portal knowledge and ability to lead demos as required
• Supporting and owning relevant client requests and actions
• Setting up a new client program in line with account management brief and internal processes
• Manage relevant finance processes from invoicing, job sheets, job number allocation & debtors
• Deliver solutions to improve ways of working and processes (internally & client focussed)
• Building the relationship between the Shopper Recruitment team and the QA team to improve the quality of work delivered by our Auditors for our clients
• Build relationships with the Data & Systems to team to ensure department compliance to processes and proactively propose new solutions and ways of working to constantly drive for excellence in delivery
• Producing monthly/ad hoc reports of client for account managers, shopper team & D&S team

What we are looking for:

• A strong and confident communicator
• Experience ideally in managing data and manipulating to deliver required reporting analysis
• Experience of Excel or google sheets - ideally with an emphasis of manipulating formula
• Strong logical and numerical skills
• Good “can do” attitude, prepared to go the extra mile
• Willing and active team player
• A fast learner prepared to bring their own thoughts to the process

In return we will offer you:

• Training and ongoing support to enable you to fulfil your role to the best of your potential
• Great career opportunities
• A fun working environment where performance & success are really rewarded
• Annual leave: 24 days (increasing annually up to 29 days) + bank holidays
• Benefits include: Medicash, enhanced company pension, enhanced sick pay, life insurance, enhanced paternity leave, enhanced maternity leave, adoption leave, cycle to work scheme, referral programme + Perkbox and Taste Card

Retail Active are a dynamic, fast paced organisation growing quickly in a highly competitive market.  Our clients include world famous brands, international retail organisations and international automotive manufacturers.

Our brand auditing programmes are dedicated to help increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.

We are committed to ensuring we have an open, safe and accepting workplace that enables all our colleagues to be themselves and thrive at work.

Whilst we wouldn’t claim to be perfect, we are constantly improving how we support and promote diversity within our business and our communities.

So If you want to join a company that will accept you for being you, then look no further and apply today.